Frequently Asked Questions

 

Can I bring my bike on the bus? 

No, sorry but bikes are unable to travel on our buses unless they are a Brompton style fold away bike. 

Can I use my concessionary bus pass? 

Yes, concessionary passes are valid for travel from 0900 Monday to Friday and all day at weekends. Place your concessionary travel card on top of the ticket machine until the light goes green.

I travel regularly, can I save money? 

On most routes we offer 5 trip bundles, weekly and 30 days tickets. For more information, contact our customer service team by email at services@hedingham.co.uk

What age do children have to pay bus fares? 

Children aged between 5 to 15 have to pay a child fare. Children aged 4 and under are carried free of charge (up to 2 children per adult).

Do you give students a discount? 

On certain routes young people aged between 16 to 19 get approximately 20% off the adult fare. You don't need to be a student and you don't need ID, just ask the driver for a '16-19' fare. 

Can I use my mobile or listen to music? 

Yes but please be considerate to other people on the bus and keep the volume down.

Can I eat, drink or smoke on the bus? 

No, to keep our buses clean we do not allow eating or drinking. It is illegal to smoke on public transport or in bus shelters whilst waiting for the bus.

How can I receive updates regarding my bus service? 

Download our Hedingham and Chambers app, follow us on Twitter or visit our service updates page.

Will the bus stop for me? 

As the bus approaches your bus stop you will see the number and destination of the service on the front. To stop the bus, simply hold out your arm to signal to the driver that you want him to stop.

What happens if it snows?

You may have heard that snow is forecast. We will do our best to keep buses running if it snows but sometimes we find it impossible to get from one end of the route to the other because of gridlocked traffic caused by accidents or short impassable sections of road miles away from where you are waiting. Slow traffic means that the gaps between buses will be larger than usual. We will try and keep you informed about this by publishing information on our website with updates on twitter. All our local bus services have tracking devices on the buses, but if the road is gridlocked or blocked it’s still difficult to know how long it will be before the bus reaches you. If you are travelling to school please check the school website to find out whether buses are running. We will try and answer your phone call, but we do get a vast number of phone calls in such circumstances.