Helping Hand scheme
Helping Hand is an award winning scheme empowering bus users to discreetly and directly advise of any assistance they may require. The card can be particularly helpful for customers with non-visible disabilities.
The yellow card holds a brief written instruction for the driver that can be shown upon boarding the bus. The driver is immediately made aware of the customer's needs or requirements without the customer having to verbally communicate it.
For more information, our customer service team are happy to help.
Please wait until seated
For the customer that may need time to find a seat in priority seating before the driver pulls away. This is very helpful for customers with hidden disabilities.
Pushchair can't be folded
This card is helpful for customers who have extra special requirements such as a pushchair with oxygen or other medical equipment being carried.
I have epilepsy
For passengers who may wish to discreetly advise a staff member of a medical condition; helping to make them feel more confident when travelling.
Priority seating required.
This card is particularly helpful for customers with hidden disabilities. This has helped to advise the driver, although some customers have also advised fellow travellers by using the card.
Please call out my stop
For buses without audio and visual announcements, this card is really helpful for blind or visually impaired customers to be advised of their stop.
We provide further examples on our application form (which can be posted to you), although we will discuss with you personally your requirements, and create bespoke designs on request.
How to apply for a Helping Hand card
Applying is easy either:
- Fill in an application form here - this option allows you to browse and pick your card.
- Ring us on 01273 886200
- Email us at firstname.lastname@example.org
- SMS us on 07583 051915
Organisations that helped us create Helping Hand
Helping Hand was designed by those people who use the services provided by the charities listed below. We spoke to them directly. They influenced the final colour, overall design and - of course - the wording on the cards.
We owe a great debt of gratitude to the following organisations - without whom the award-winning Helping Hand would not exist.
Action on Hearing Loss
Guide Dogs (Brighton & Maidstone)
The Helping Hand scheme is a Go-Ahead Group initiative and is administered for us by the Brighton & Hove Bus Company.