How to access your tickets from our old app
3rd Jun onwards
If you have active or unused tickets on our old app, simply follow these simple steps and you're good to go! 1. Go to 'settings' and click on 'sign in' to create a new account. 2. If you previously had an account on the old app create your new account using the same email address as you had on the previous app. 3. Once logged in, go to the mobile tickets section on the app. This will trigger a verification email. 4. You should then receive an email containing a link to verify your account - click on the link. 5. Once you have clicked on the link to verify your account, any existing tickets will automatically transfer across from the previous app to your new account. If your tickets do not appear straight away try clicking elsewhere on the app and then return to the mobile tickets section or trying logging in and out. 6. You can view your tickets in the 'mobile tickets' section of the app. If you need any further help please contact customer services by email email@example.com or call us on 03301 020801.
13th Oct onwards
Due to bus drivers leaving our company to go and work in other essential services (including lorry and van driving) we are currently short of people at our Sudbury depot. Therefore we will be cancelling some journeys on weekdays and weekends from Wednesday 13th October. This decision is designed to ensure that we are able to operate all other journeys in the timetable without some of the last minute cancellations we have been forced to make.
4th Sep onwards
We are very sorry but we are currently failing to run all our bus services because we have had a lot of bus drivers leave us at short notice. To make planning your journeys easier, we have cancelled some journeys. Panther Travel buses will be used on some journeys on route 3 until further notice but don’t worry your Hedingham tickets will be sold and accepted on these buses. We are making every effort to restore these journeys as soon as possible and apologise for the disruption caused.
13th Oct onwards
The following journeys, on Mondays to Fridays, will be cancelled until further notice: 1135 from Sudbury to Bury St Eds (route 750); 1210, 1638 and 1748 from Bury St Eds to Sudbury (route 750); 1637 from Sudbury will terminate at Great Waldingfield (route 753) 0935 from Sudbury to Colchester (route 754); 1359 from Colchester to Sudbury (route 754) 1034 from Colchester to Sudbury (route 784); 1305 from Sudbury to Colchester (route 784) And on the 753 the 1225 from Bury St Eds will additionally serve Stanningfield The following journeys, on Saturdays, will be cancelled until further notice: 0935 and 1335 from Sudbury to Bury St Eds (route 750) 1110 and 1642 from Bury St Eds to Sudbury (route 750) 1205 from Sudbury to Colchester (route 784), 1234 from Colchester to Sudbury (route 784). And on the 753 the 0849 from Great Cornard, 1125 from Bury St Eds and 1405 from Sudbury will additionally serve Stanningfield. The 1305 784 from Sudbury will additionally serve Assington at 1325.
29th Nov onwards
The wearing of face coverings is required for anyone aged 11 or over on all our buses including school buses from Tuesday 30th November. Exemptions still apply so please remember that not all disabilities such as Asthma and Autism are visible. Please sanitise your hands and keep your distance as you travel.