Verification Guide

Some of the tickets available on our Hedingham and Chambers mobile app require verification to prove your eligibility for those tickets. These include our Student termly tickets for those aged 5 to 19. 

How does it work?

To activate and use a Student ticket, you'll first need to verify your age. You only have to do this once, and you'll then be able to purchase and use any ticket within the category of ticket you verified yourself for without the need to carry your ID. 

Getting verified is easy. Once you have purchased a Student termly ticket, you'll be prompted to upload a picture of yourself, either as a selfie or from your photo library. After that, you'll need to upload a photo of your ID. We accept the following types of ID:

  • Passport
  • Birth certificate
  • Sixth Form College ID
  • Driving Licence

You'll receive instruction on how to upload your ID via email.

Verifications are usually approved within 24 hours and can often be much quicker than that.